Platform modernization & stacked benefits experience
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Product Manager
Hi, I'm Rohan Pandit
Product strategist and engineer at core, building the bridge between complex systems and the people who rely on them.
I love to build. I started as an application developer before moving into product, an engineering foundation that still shapes how I think about systems, not just a roadmap. Since then, I've led product builds across fintech, healthcare, and ecommerce for millions of consumers.
Most recently, I've applied that same drive to AI: shipping agentic systems with tool-calling, multi-agent orchestration, RAG pipelines, and guardrails/evals, because I wanted to prove I could build it, not just talk about it.
The problems I find most exciting are the ones without a playbook yet — new technology, real consequences, and not a clear consensus on the right move.
Specialties
Selected work
Case Studies
Shop - supplemental benefits ecommerce experience
Placeholder description. What did you build, why did it matter, and what was the measurable result or learning?
Agentic AI Project
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React · Node.js · Postgres
Benefits platform modernization and stacked benefits experience
Users don't understand how their benefits work, what's covered, or how to manage a claim, leading to friction and low utilization: ~42% left money unspent at year-end (~$380 on average), ~15% of claims got stuck in substantiation, and ~25% triggered a support call, putting contract renewals at risk. Using user research and call data, I wrote the product brief covering strategy, data flow, and architecture for modernizing the experience and consolidating platforms that unlocked a new distribution channel, generating 3 new clients, $1.5M in AUM growth, and 6,000 new users. Claims stuck in substantiation dropped to 8% and call volume fell 10%.
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Python · ML · AWS
Shop
Users have difficulty utilizing their supplemental benefits such as OTC medication and food funds. Most are older, have low tech literacy, and face digital and physical accessibility barriers. Lower utilization puts contract renewals at risk and can lead to reduced client funding. Utilizing UX research insights, I led the discovery and build of new online shopping experience integrated with Amazon and Walmart fulfillment and increased benefit utilization by 20%. Through a structured migration, this product is the go forward experience for over 10 million users.
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TypeScript · Design
Agentic AI Project
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Off the clock
Personal
Tennis
Obsessed with watching, playing, and talking about tennis.
Cooking
From learning my grandmother's recipes, to making multi-cultural fusion food - I like to wind down in the kitchen.
Mocha
Relaxing on the couch with my dog, Mocha, is always a great way to stay present.
Get in touch
Let's talk
Open to new opportunities and interesting conversations. Reach out anytime.